A live chat is among the channels of communication offered by some website hosting companies as a part of their support service. Depending on the provider, the chat is used for billing, pre-sales and/or technical assistance. This way of communication is faster in comparison to a support ticket and it will make it much less likely to misspell or misunderstand a word as compared to a telephone call with a representative. Furthermore, if the issue that you have needs some time to be reviewed and dealt with, you are able to do something different in the meantime rather than just waiting, as you would have to do when you call. Also, you can take advantage of a live chat support service completely free provided that you have world wide web accessibility even when your website hosting provider is situated in a different country and they do not have a local telephone number that you can call.

Live Chat Support in Cloud Web Hosting

We supply a live chat support service for all of the Linux cloud web hosting that we offer and we're able to help you with almost everything in real time. If you do not have an account with our company yet, we'll give you more info about the plans to help you to get the most appropriate package. If you are an active customer, we can help you with any billing or general issue and with numerous common tech matters, such as an email address setup in a desktop email client. When you cannot call us for some reason or you're in some country where we don't have a local phone number, the live chat is the best way to get in touch with us. Of course, some matters need longer time to investigate and test, which means that you will need to open a support ticket to our technicians, but nonetheless, we will save your time and assist you with various problems on the chat.

Live Chat Support in Semi-dedicated Servers

The live chat support service that we provide is online every day, even on holidays and weekends. It is the perfect way to find out more information about our Linux semi-dedicated hosting plans if you don't have an account yet or to have some issue resolved if you're a customer and our customer care representatives will help you promptly regardless of the time of the day you join our chat. If you wonder which package is more appropriate for your sites, in case you need a piece of advice whether you need a certain upgrade and how to order it or if you have problems installing an email account on your computer, you're able to contact us and we'll supply you with the needed information straight away. Our live chat is available even after our phone lines go off for the day, so when you have an account here, you can rest assured that you will always get instant help with any question or issue that shows up.